TERMS & CONDITIONS

Last Updated: 5 October 2026

Welcome to Fiona Luxe. By accessing or using our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

1. About Fiona Luxe

This website is operated by Fiona Luxe. Throughout these Terms & Conditions, the terms "Fiona Luxe", "we", "us" and "our" refer to Fiona Luxe.

The terms "you", "your" and "customer" refer to any person accessing or using our website or purchasing products from us.

2. Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorised access to our website, systems or accounts.
• Copy, reproduce or commercially exploit our website content without permission.
• Introduce viruses, malicious code or other harmful material.
• Use automated systems to collect or extract website content without our permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.

However, colours may appear differently depending on your device, screen settings and display.

Product availability may change without notice. We reserve the right to limit quantities or discontinue products at any time.

Because many Fiona Luxe garments feature delicate fabrics, embroidery, sequins and embellishments, minor variations in appearance or detailing may occur and should not necessarily be considered a defect.

4. Prices

All product prices displayed on our website are subject to change without notice.

Any applicable taxes, duties, shipping charges or other fees will be displayed where applicable before you complete your purchase.

We make reasonable efforts to ensure that prices are accurate. If an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, contact you before processing the order.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email. This confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to refuse, cancel or limit an order where necessary, including in circumstances involving suspected fraud, incorrect pricing, product availability issues or inaccurate customer information.

If we cancel an order after payment has been received, any applicable refund will be processed using the original payment method where possible.

6. Payment

Payment must be successfully completed before an order can be processed unless another payment arrangement has been expressly agreed.

Payments may be processed through third-party payment providers. By submitting payment information, you confirm that you are authorised to use the relevant payment method.

7. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery times are provided for guidance and may be affected by courier delays, customs, weather, public holidays or other circumstances outside our reasonable control.

Fiona Luxe cannot guarantee a specific delivery date unless expressly stated at the time of purchase.

Customers are responsible for providing accurate shipping information when placing an order.

8. Returns and Exchanges

Returns and exchanges are governed by our Return & Exchange Policy.

Products must meet the applicable eligibility requirements before a return or exchange can be approved.

Please review our Return & Exchange Policy before placing an order.

9. Intellectual Property

All content appearing on the Fiona Luxe website, including but not limited to:

• Logos and branding
• Product photography
• Images
• Videos
• Text
• Product descriptions
• Graphics
• Website design
• Layouts
• Fonts and visual elements

is owned by or licensed to Fiona Luxe and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, sell or commercially exploit our content without prior written permission.

10. User Accounts

If you create an account with Fiona Luxe, you are responsible for keeping your login information secure and confidential.

You are responsible for activity carried out through your account and should notify us promptly if you believe your account has been accessed without authorisation.

We reserve the right to suspend or terminate accounts where necessary to protect our website, customers or business.

11. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services, including payment providers, delivery providers, social media platforms and other technology services.

We are not responsible for the content, availability, policies or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Website Availability

We aim to keep the Fiona Luxe website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend, modify or discontinue parts of the website for maintenance, updates, security reasons or other operational requirements.

13. Limitation of Liability

To the extent permitted by applicable law, Fiona Luxe will not be responsible for indirect, incidental, special or consequential losses arising from your use of the website or purchase of our products.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

14. Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect your personal information.

15. Force Majeure

Fiona Luxe will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government actions, technical failures or other unforeseen events.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing Fiona Luxe and its operations.

Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the applicable jurisdiction under relevant law.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Fiona Luxe
Email: info@fionaluxe.com
Address: London, United Kingdom