SHIPPING POLICY

At Fiona Luxe, we are committed to ensuring your order reaches you safely and on time. Please review the following shipping terms before placing your order.

1. Order Processing

All orders are carefully checked and prepared before dispatch. Orders are generally processed within 1–3 business days after successful payment.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotional periods, or periods of high order volume, processing may take slightly longer.

2. Delivery Time

Once your order has been dispatched, the estimated delivery time will depend on your delivery location and the shipping service used.

Estimated delivery times will be communicated where applicable and may vary due to circumstances outside our control, including courier delays, weather conditions, public holidays, or unforeseen logistical issues.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping offers will be subject to the terms and conditions of the specific promotion.

4. Order Tracking

Once your order has been dispatched, you may receive shipping and tracking information by email or through the contact details provided at checkout.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

5. Delivery Address

Please ensure that your name, address, postcode, phone number, and other delivery details are accurate when placing your order.

Fiona Luxe cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

6. Delayed or Failed Delivery

If your order is delayed beyond the expected delivery period, please contact us so that we can assist in checking the shipment status with the relevant delivery provider.

Once an order has been handed over to the courier, delivery times may be affected by circumstances beyond our control.

7. Damaged Packages

If your parcel appears damaged, opened, or tampered with when delivered, please contact us as soon as possible and provide photographs or other relevant evidence.

We will review the matter and assist you in accordance with our applicable returns and refund policy.

8. International Shipping

If international shipping is available for your order, additional delivery charges, customs duties, import taxes, or other charges may apply depending on the destination country.

Any customs duties or taxes imposed by the destination country are the responsibility of the customer unless otherwise stated.

9. Changes to Shipping Information

If you need to change your delivery address after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been processed or dispatched.

10. Contact Us

If you have any questions regarding your order or shipping, please contact us through the contact details provided on our website.

By placing an order with Fiona Luxe, you acknowledge and agree to the terms of this Shipping Policy.