PRIVACY POLICY

Last Updated: 5 October 2026

At Fiona Luxe, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, create an account, place an order, or contact us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase details
• Account information
• Information you provide when contacting our customer support
• Device, browser and website usage information

Payment information may be collected and processed securely by our third-party payment providers. Fiona Luxe does not need to store your complete payment card details.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders.
• Arrange shipping and delivery.
• Provide order confirmations and tracking information.
• Manage your customer account.
• Respond to enquiries and provide customer support.
• Process returns, exchanges and refunds.
• Improve our website, products and services.
• Personalise your shopping experience.
• Send service-related communications about your orders or account.
• Send marketing communications where you have provided the appropriate consent.
• Detect, prevent and investigate fraudulent or unauthorised activity.
• Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Your payment information is handled according to the privacy and security practices of the relevant payment provider. Fiona Luxe does not sell, rent or trade your payment information.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website and improve the overall shopping experience.

Some cookies may be placed by third-party services that help us operate our website, process payments, analyse website performance or provide other services.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We may share necessary information with trusted third parties when required to provide our services, including:

• Payment service providers
• Shipping and delivery partners
• Website and technology providers
• Customer support providers
• Analytics and security providers
• Professional or legal advisers where necessary
• Government authorities or law enforcement where legally required

We only share information where reasonably necessary for the relevant purpose or where required by law.

6. Marketing Communications

Where permitted by applicable law, we may send you information about new collections, products, promotions and other Fiona Luxe updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

You will continue to receive essential communications relating to orders, payments, deliveries or your account where necessary.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including fulfilling orders, maintaining records, resolving disputes, preventing fraud and meeting legal or regulatory obligations.

When information is no longer required, it may be securely deleted or anonymised where appropriate.

9. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services or other external services.

Fiona Luxe is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Object to certain types of processing.
• Request restriction of certain processing.
• Opt out of marketing communications.

To exercise an applicable privacy right, please contact us using the contact details provided below.

11. Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without appropriate legal consent.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or privacy practices.

Any updated version will be posted on this page with the revised "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us:

Fiona Luxe
Email: info@fionaluxe.com
Address: London, United Kingdom